Frequently Asked Questions
How do I order photo images?
What information do you need when I contact you?
Please provide us with the photo image number (example WB10172) and let us know if you want digital images (for commercial purposes), or prints.
For prints, how many you would like, and the sizes.
What size prints are available?
We offer a wide range of sizes, the most popular sizes are:
5 x 7
8 x 10
11 x 14
16 x 20
Contact us for any other sizes.
What are the photo prices?
Please refer to our price list.
Do you ship within Canada?
We ship by Canada Post/Express Post and can also ship to USA and other International locations.
How do I pay for the photo images?
We accept cheques, cash or money orders. After the order is received we will inform you of the total dollar amount including taxes and shipping. Upon receipt of payment the order will ship to you. Please provide us with your name and shipping address at the time of placing an order.
Can you upload images to an FTP server?
Yes, we have capability to upload images to a customer server via FTP.
What is your turnaround time for orders?
Small orders (1-5 images) take 24-48 hours from the time payment is received.
Larger orders may take up to 5 business days.
Rush orders will be accommodated for a small surcharge.
Can I obtain exclusive rights for photo images?
Yes, we can grant exclusive rights for photos on request.
What other services do you provide?
We offer photography for weddings, portraits, kids and baby portraits, business portraits,
family reunions, and coverage of events.
Can't find what I'm looking for.
Contact us, we have thousands of images in our photo library .
If we don't have what you need, then we can accept assignments to photograph what
you are looking for.
